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This is a fantastic opportunity to work for a company whose mission is to enable people to realise and develop to their full potential. Our client who is a leading IT organisation is looking for a Technical Support Specialist. You will be will working within a team of support specialists focused on resolving our end customers technical & product issues. Key accountabilities: assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team. Solve complex level of problems, involving broad product knowledge. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical). Write technical articles in order to distribute technical information to all customers, GTSC engineering and subsidiary staff. Ideally you will have an excellent background in technical support &/or CRM functionality support and be MCPs or MBS certified. If you have worked or specialised in one of the following areas this would be ideal: sales automation, marketing, service, Microsoft SQL, Active Directory or Biztalk.
Job Reference: WASRO-5743
Katie Dallimer (+44 0 1 737 236748)
Volt Europe (Employment Agency)
Posted: 2007-07-27 17:52:42
